Target Audience: Librarians, library managers, library administrators, department heads
1) Participants will discover ways to balance personal issues with professional communication when dealing with other employees.
2) Participants will explore techniques that are utilized by a professional social worker, for dealing with sensitive staff issues.
Over the past few years, personal staff problems seem to be on the rise. Library employees are dealing with anxiety, depression, divorce, financial difficulties, and other issues which affect their productivity and ability to concentrate. Managers may find themselves spending extensive amounts of time coaching employees with personal problems at the expense of working through specific job duties. Good managers, like good counselors, understand the issues and needs, both professional and personal, of their staff. They also know how to help and motivate staff through difficult periods. Participants in this program will explore effective techniques, utilized by social workers, for counseling others who are going through difficult personal issues. Join us in a lively discussion with a librarian and social worker as we discuss, and role play real staff issues and explore effective techniques for resolving them.