Target Audience: All AALL members
1) Participants will be able to identify the real interests that lie at the heart of conflict.
2) Participants will be able to generate creative options to resolve conflict.
This interactive program offers an introduction to interest-based negotiation. University of Richmond law professor and former law school dean, John Douglass, will teach participants about the basic skills of problem solving, negotiation, and dispute resolution. Through a series of skits, role plays, and real-life examples, participants will identify the real interests that lie at the heart of conflict, generate creative options to resolve conflict, seek and use information that leads to more satisfactory resolutions, and deal with emotional issues that can sidetrack effective communication. These valuable lessons can be tried at home, on the job, and within professional associations as well. These timely lessons may be particularly beneficial to associations when they are increasingly asked to confront hotly contested issues and members struggle to reach meetings of the minds.